Free Articles

	Free Articles - Index:

	1:	A Smart Way to Gain Candidate Referrals

	2:	Fight the Fear: The 10 Golden Rules of Customer Feedback

	3:	Staff Induction: Following up on your new hires

	4:	Employee Retention - Increasing staff retention through effective feedback processes

	5:	Tips for Conducting More Effective Staff Surveys

	6:	Survey Response Rates - Tips on how to increase response rates

	7:	Employee Opinion Surveys…Go Ask Your People

	8:	Exit Interview Surveys

	9:	Customer Experience: The Customer Complaint Iceberg

	10:	Training Needs Analysis Surveys

	11:	Staff Surveys

	12:	Controlling Staff Attrition through Attachment

	13:	Employee Engagement

	14:	Stay Surveys - Establishing Why People Stay In Their Jobs

	15:	Staff Turnover - Improving Staff Retention

	16:	What Talent Wants, Talent Gets (Australian Study)

	17:	Part 1: Poorly Produced Survey Invites - And How To Do It Right

	18:	Economic Crisis? An opportunity for workplace flexibility

	19:	Part 2: Invite Timing Tips - What Time of Day and Day of the Week Works

	20:	Recruitment Process Feedback - 9 Tips To Help You Get The Most From Your Feedback Process.

	21:	Part 3: Excessive Survey Length - eight tips to help you avoid.

	22.	Poll Results - HR Leaders: their key HR focus for 2009-2010 in their own words.

	23.	Part 4: Questionnaire design - How to ensure your reports deliver what you need.

	23.	Part 5: Optimising Your Post-Survey Follow-up Process.

	Enquiry Pages:

	1:	Exit Interviews

	2:	Training Needs Analysis

	3:	Change Readiness Surveys

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Why collect feedback from
staff and customers? ....

If done sincerely, everyone appreciates it when someone
seeks their opinion.

- Author Unknown.

If you create a customer intimacy that learns individual customer requirements and then executes to those requirements, improving each individual customer relationship over time - you can create an insurmountable barrier to competition.

Source: Treacy, M & Wiersema, The Discipline of Market Leaders.

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